No.
We provide the same services as a traditional management company: we are present in your building as much as necessary, we hold your AGMs and we also offer, at no extra cost, the advantages of online management: clear pricing and the use of an online platform so that co-owners can follow what's happening in their residence with complete transparency.
You have a team dedicated to your co-ownership, with a contact person who monitors the day-to-day management of your co-ownership, takes part in building visits and general meetings, and answers all your questions by e-mail and telephone. He or she is backed up by a works department and a legal department for your co-ownership's most technical projects, by an HR manager to manage your building employee's employment contract, and by accountants and assistants.
What's more, we use digital tools developed on the Internet to offer you additional services (extranet updated in real time, 24/7 hotline, automated tendering of your contracts, etc.). ).
So we're not an online syndicate, but a traditional syndicate "enhanced" by digital technology.
Yes.
Feel free to test for yourself by calling + 32 2 771 01 95. If all our advisers are already on the line, you may have to wait a moment, but we always end up on the line!
Either by telephone on + 32 2 771 01 95 (24/7), or by e-mail at assistance@homeland.immo, or by post at 9 rue de St Petersbourg 75008 Paris, or via our condominium extranet.
We will reply using the same communication channel you used to contact us (mail, e-mail, telephone...).
Of course.
Homeland's advisors are present at all the key moments in the life of your co-ownership. We carry out at least one annual visit to your condominium, and are physically present at your Annual General Meeting, for which we usually act as secretary. This time is included in the annual fee.
As an option, depending on your needs, we can also arrange additional visits and organize
extraordinary general meetings for a single fee of €120 (incl. VAT) per hour, regardless of the time of the
meeting. We don't charge any extra for late meetings, and session fees are invoiced per quarter-hour started.
Yes.
If we try to be exhaustive, but at the same time concise, we can say that Homeland:
Yes.
Our works manager, trained in technical building management and with over 8 years' experience working for a social landlord
and a property company, can help you choose service providers and obtain quotes for the work you are planning. We
recommend service providers whose quality of service we have already been able to judge, and encourage you to
suggest that you also request service providers of your choice.
The service providers we work with are systematically audited (insurance, URSSAF declarations) and rated on
for the quality of their services and customer care. You can track the progress of work on your
condominium on a daily basis via our extranet.
We also take care of the administrative and financial management of your work: calls for funds, deposits,
invoice entry and payment. For this support, our fees are voted by the General Meeting and are
specific to each work project.
Yes, for all important matters
As a co-ownership customer, you will have a dedicated advisor who will be your main contact for all
co-ownership events, and who will also be present at your General Assemblies, building visits and meetings with the Syndical Council. For all extraordinary matters (works, claims, disputes), you will have a specialist contact who will be your project referent.
For general queries, an advisor will be available to answer you via our helpdesk by telephone on + 32 2 771 01 95 or by e-mail at assistance@homeland.immo; this advisor will not necessarily be your referent, but will have access to the entire history of your account and your co-ownership, enabling us to answer you efficiently 24/7.
Either at our offices at 9 rue de Saint-Pétersbourg 75008 Paris, where we can provide you with a room free of charge, or at an outside location adapted to the size of your condominium: we rent a room close to your premises, billing the actual cost and ensuring that all the necessary expert contacts are present (service providers, architects, etc.).
In the case of smaller co-ownerships, General Meetings can even be held at the home of a co-owner who accepts,
always with a view to reducing your costs.
Greater efficiency, lower costs.
HOMELAND offers an enhanced condominium management service that combines the advantages of a traditional syndic (physical presence in the building, availability) with the benefits of an online service (responsiveness, transparency, real-time information).
In addition to mail and telephone, we make good use of email and the extranet to provide you with a better service.
There's no need to call for information - it's already available! What's more, we're
always available to provide it by phone on + 32 2 771 01 95 if you prefer the telephone, or if you
have any questions.
No.
Telephone calls to the management board and any other co-owners are of course free of charge, and
even at night or on weekends.
No.
The resumption of management and accounting for the current year is included in our annual management package. There
are therefore no takeover fees, unless you need to take over the accounting for previous years that were not
distributed by the previous syndic by the AGM.
Yes.
We have a dedicated in-house legal department, whose role is to monitor the most technical legal issues
relating to our properties (collections, legal proceedings, changes to co-ownership regulations, annexation of common areas, summary proceedings, litigation, etc.). The team is made up of lawyers specialized in real estate law. We are also supported by a notary who can provide us with useful legal clarification when required.
Yes and No.
Homeland is first and foremost a team of men and women experienced in condominium management who have all the skills needed to bring your condominium projects to fruition. But we also invest resources in digitizing our tools and processes to gain efficiency and cut costs:
No, not necessarily.
You decide. We'll provide you with a number of quotes to help you find cheaper and/or more efficient alternatives, and the board will decide whether or not to go ahead with the change.
Based on the following 3 criteria:
Yes.
Nearly 30% of our portfolio consists of new homes (delivered less than 4 years ago). Since our creation, we have taken delivery of the common areas of buildings representing more than 1,000 lots. Our technical department has many years' experience in the management of new buildings, and has developed in-house tools to assist you with the acceptance of common areas, monitor the removal of reservations and, if necessary, trigger the Garantie de Parfaite Achèvement, the garantie biénale and the garantie décennale. We can also advise you on the implementation of warranties for your private areas.
Youcan find out more and see our references on this page.
Yes.
We work exclusively with digital media and only print documents when required by law. We favor eco-responsible service providers. When they have to travel to the buildings we manage, our advisors use public transport or electric vehicles. Last but not least, we support our co-owners in their energy renovation projects and help them to valorize their CEE to help finance the work.
