Welcome to the Homeland Help Center, we're here to help!

Search for "charges" or "common areas", for example.
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.

What happens in the event of a claim?

Technical questions
Construction Damage Insurance

Who decides what is forbidden in a building?

Legal issues
Life in a condominium

Can both members of a couple stand for election to the union council?

Legal issues
How co-ownership works

What is the role of damage insurance?

Technical questions
Construction Damage Insurance

How do you decide how to use the parking spaces belonging to the building?

Legal issues
How co-ownership works

How to bid properly for property management contracts?

Legal issues
Join now

I would like to change my contact details (change of address...)

Homeland Extranet

Am I allowed to smoke in common areas?

Legal issues
Life in a condominium

What should I do if I want to leave my rental property?

Technical questions
Tenant

Bedbugs: who to contact?

Technical questions
Technical intervention

What work must I obtain authorization for from the general meeting?

Legal issues
General meetings

What are the deadlines for transmitting my co-ownership documents from my former syndic to the newly elected one?

Legal issues
Join now

Can I install a stop park device in my parking space?

Legal issues
Life in a condominium

How do I take delivery of my new property?

Technical questions
Recent buildings

Someone is occupying my parking space. What should I do?

Legal issues
Life in a condominium

I've noticed a wrecked vehicle in my parking lot. What should I do?

Legal issues
Life in a condominium

How does a damage survey work?

Technical questions
Construction Damage Insurance

How will the general meeting vote on the change of managing agent?

Legal issues
Join now

All you need to know about the ALUR law work fund

Accounting issues
Understanding condominium accounting

What documents do you need to include in your file in order to rent the property of your dreams?

Technical questions
Tenant

What's a discharge for the trustee?

Legal issues
General meetings

How do you choose a property manager for a new building?

Legal issues
Recent buildings

Is it possible to have thermal insulation from the outside and an encroachment?

Technical questions

Can the syndic leave the AGM if he is not re-elected?

Legal issues
Join now

How do I change the condominium bylaws?

Legal issues
How co-ownership works

How can I equip my condominium parking space with an electric vehicle charging point?

Legal issues
Life in a condominium

I notice a nuisance in the neighborhood (noise, odors, etc.)

Legal issues
Life in a condominium

I would like information / I have a question about a current project

Technical questions

How can I be represented at a Shareholders' Meeting if I am unavailable?

Legal issues
General meetings

Is it possible to limit the number of parking badges, vigiks or beepers per occupant in a condominium?

Legal issues
Life in a condominium

Can I divide my property without authorization from the general meeting?

Legal issues
Life in a condominium

Does the building manager have the right to give me a neighbor's contact details?

Legal issues
Life in a condominium

How are heating allocations made and taken into account in the case of remote readings by an individual consumption metering service provider?

Accounting issues
Understanding condominium accounting

How long does it take to manage a damage claim?

Technical questions
Construction Damage Insurance

What happens at the founding general meeting of my residence?

Legal issues
General meetings

What is a cash advance?

Accounting issues
Understanding condominium accounting

I've noticed that a vehicle in my parking lot is parked outside the reserved spaces. Is it up to the building manager to take action?

Legal issues
Life in a condominium

Get a pre-dated statement

Accounting issues
Putting my property up for sale

Do I have the right to change my trustee?

Legal issues
Join now

What are condominium bylaws?

Legal issues
How co-ownership works

What is a global technical diagnosis?

Technical questions

Is it possible to modify a resolution during a condominium general meeting?

Legal issues
General meetings

How can I find out the surface area of my building?

Technical questions
How co-ownership works

Water damage in my apartment

Technical questions
Technical intervention

What is the role of the meeting officers at a general meeting?

Legal issues
General meetings

Can I freely use my condominium lot?

Legal issues
Life in a condominium

What happens after the damage surveyor's visit?

Technical questions
Construction Damage Insurance

What are common areas?

Legal issues
How co-ownership works

When does the new managing agent take office?

Legal issues
Join now

I would like to subscribe to the electronic registered letter

Homeland Extranet

What are the roles of the syndicate council and its president?

Legal issues
How co-ownership works

How do I pay my utilities by cheque?

Accounting issues
Paying my bills with Homeland

I'm about to return the keys to the apartment I'm renting. What should I do?

Technical questions
Tenant

How does thermal insulation reduce condominium charges?

Technical questions
Technical intervention

Is it possible to sell the condominium association's PRM spaces?

Legal issues
How co-ownership works

How do I change a letterbox label?

Technical questions
Life in a condominium

Homeland takes over the management of your condominium

Legal issues
How co-ownership works

Does my property manager have the right to refuse to send me the attendance sheet for the general meeting?

Legal issues
How co-ownership works

I would like to change trustee but our contract was signed for 2/3 years, how can I revoke it?

Legal issues
Join now

Energy saving certificates (CEE), a free way to finance energy renovation work in your condominium.

Technical questions
Technical intervention

I'm on the syndicate council and I'd like to follow the progress of a project in my condominium.

Homeland Extranet

I've lost my login or password

Homeland Extranet

Do I have to inform my entire co-ownership of the various proposals from the syndics participating in the call for tenders?

Legal issues
Join now

How do you account for the distribution of individual hot water meters when they are remotely read by a metering service provider?

Accounting issues
Understanding condominium accounting

What are the differences between delivery and acceptance of common areas?

Legal issues
Recent buildings

I would like to monitor the preparation of accounts and/or obtain information on an invoice.

Homeland Extranet

Who handles the DO insurance claim?

Technical questions
Construction Damage Insurance

I report an incident in the common areas

Technical questions
Technical intervention

All you need to know about recoverable expenses

Accounting issues
Understanding condominium accounting

Can I change the use of a common area?

Legal issues
Life in a condominium

Can I pay my utilities in cash?

Accounting issues
Paying my bills with Homeland

Tenants: good daily habits

Technical questions
Tenant

What is charge adjustment?

Accounting issues
My calls for funds

Where can I find the documents I need to sell my property?

Accounting issues
Putting my property up for sale

What are the different majorities at the Annual General Meeting?

Legal issues
General meetings

What is the role of the condominium manager?

Legal issues
How co-ownership works

How does the completion guarantee (1st year of construction) work?

Technical questions
Recent buildings

Who owns the common areas of my condominium?

Legal issues
How co-ownership works

Can I install a video surveillance system in my condominium?

Legal issues
Life in a condominium

Tenant's guide

Follow the guide
Tenant

What do you need to do to prepare for a damage survey?

Technical questions
Construction Damage Insurance

Who draws up the condominium bylaws?

Legal issues
How co-ownership works

Until what date will the former syndic's fees be calculated?

Technical questions
Join now

What should I do with my bulky items?

Legal issues
Life in a condominium

What is Homeland's relaunch policy?

Accounting issues
Paying my bills with Homeland

What are the roles of the TCS, the managing agent and the AGM?

Legal issues
How co-ownership works

Why and when should you call in a bailiff's report?

Legal issues
Life in a condominium

Where can I find the contact details of the union council?

Legal issues
Life in a condominium

How do I calculate my condominium charges?

Accounting issues
Understanding condominium accounting

What is a syndicate of co-owners?

Legal issues
How co-ownership works

Order a new means of access (badge, transmitter, etc.)

Technical questions

Is it possible to contest the damage surveyor's decision?

Technical questions
Construction Damage Insurance

If we approve the accounts at the next general meeting, will the old or the new managing agent be in charge of regularization?

Legal issues
Join now

What happens if reservations are discovered after delivery of the common areas?

Technical questions
Recent buildings

What can I do if the developer of my new building doesn't repair the defects noted on delivery?

Legal issues
Recent buildings

How does the biennial warranty work?

Technical questions
Recent buildings

Understanding the annual changes to my rental contract

Technical questions
Tenant

What can I do if my home doesn't meet sound insulation standards?

Legal issues
Life in a condominium

What's in it for me if I put my current managing agent out to tender?

Legal issues
Join now

Can we have work done by a non-professional volunteer?

Legal issues
Life in a condominium

I can't find the answer to my question

Contact us and we'll get back to you with a smile!
By phone on + 32 2 771 01 95 or by email at assistance@homeland.immo

Loading the following items ...
Ask for the best,
choose Homeland
Free personalized quotation